We’re looking for two Project Coordinators to join our Manchester team!
Job Title: Project Coordinator– Contractor Liaison Team
Location: Office Based – Manchester Hub
Contract: Full Time
Hours: Rotating shift patterns either 08:00 to 16:00, 09:00 to 17:00, or 10:00 to 18:00
Business Context: Quadra has launched its own repair network, Quadrassist, which comprises a national network of circa 60 contractors. The Contractor Liaison Team’s prime function is to appoint Quadrassist contractors and manage the repair process in conjunction with the relevant loss adjuster / insurer. You will report to the Chief Engineer and Head of Quadrassist.
Education and Experience
Necessary: –
- Good organisational and planning skills
Preferable: –
- Experience in adjusting processes
- Technical building knowledge and a proven history in a similar role (however, training will be provided)
- Experience of validating building schedules and invoices
Nature and Scope
- Appoint Quadrassist contractors being conscious of a client’s specific requirements.
- “Cradle to Grave” coordination of repair works
- Undertaking initial estimate validation
- Manage the contractors to ensure SLA compliance
- Proactive liaison with contractors, policyholders. loss adjusters and Insurers throughout the QA process
- To carry out daily quality calls to policyholders to ensure that they are satisfied with repair progression.
Competencies
- Customer focused
- Quality focused role – providing good standard of service to both internal and external customers
- Proactive – making sure Client service and quality standards are met
- Reactive – responding to daily workloads as dictated by customer/Loss Adjuster requirements
- Achievement of own performance targets
- Competent use of technology
Other Responsibilities
- Provide input in to process improvement and innovation
- To provide updates to Management on performance
- Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.
- Liaise with other Team Leaders to ensure smooth running of the office
Personal Characteristics
- Ability to demonstrate attention to detail
- Good customer service and communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
- Ability to work to given targets
- Flexible
If you have these skills and want to join our team, send your CV to hr@quadraclaims.co.uk or click below.
Apply Now