We are committed to excellence – to providing a claims handling service that is truly the best
Clients choose to work with us because they see us as an organisation who will bring value to their business by taking ownership of the full process and seeing it through to the best possible outcome.
At Quadra we strive to provide exceptional service and recognise how important your reputation is; we will even work hard to enhance it.
We strive to be the best, whether that be managing a complex installation or handling an individual repair. We constantly seek better ways of doing things and be recognised for delivering excellence in everything we do.
To achieve and maintain exceptional standards we know that we need a highly skilled and well-motivated team. Individuals who can build effective and strong relationships based on trust and respect.
We believe in everyone taking responsibility for what they do, at every level. This means that every job is managed through to completion by the same individual. Support staff in our service hub are all specialist and highly experienced, working with a strong team ethic.
We have developed our own cutting-edge software to provide our clients with bespoke management reporting as well as providing the functionality, flexibility and control to meet our own high service standards.
Focused on combining people, systems and processes to deliver an outstanding service and make a real difference
For Quadra, good enough isn’t good enough. We are committed to excellence and we will always work that bit harder to be recognised for this. We strive to be the best and when working to agreed Service Level Agreements, we see these as the minimum requirement. To us the real measurement is how we engage with customers and deliver a level of customer care to each and every one that can truly be seen as exceptional and outstanding. Sometimes difficult to define, but at a level that our clients easily recognise.
To be seen as outstanding in our service delivery, we know that our people have to perform to the highest standards. And to do this they need to be supported by the very best systems and processes. In turn, these systems and processes need to be continually reviewed developing and enhancing our service offering, ensuring that we stay ahead of our competitors.