Service Standards
Focused on combining people, systems and processes to deliver an outstanding service and make a real difference
For Quadra, good enough isn’t good enough. We are committed to excellence and we will always work that bit harder to be recognised for this. We strive to be the best and when working to agreed Service Level Agreements, we see these as the minimum requirement. To us the real measurement is how we engage with customers and deliver a level of customer care to each and every one that can truly be seen as exceptional and outstanding. Sometimes difficult to define, but at a level that our clients easily recognise.
To be seen as outstanding in our service delivery, we know that our people have to perform to the highest standards. And to do this they need to be supported by the very best systems and processes. In turn, these systems and processes need to be continually reviewed developing and enhancing our service offering, ensuring that we stay ahead of our competitors.