COMPLAINT HANDLING PROCEDURES
We want to provide the best possible service when we are handling your claim but we recognise that sometimes, things can go wrong. If you are unhappy about something, let us know so that we can put it right as quickly as possible.
You can let us know you are unhappy by:
- Raising the issue with the allocated loss adjuster
- Speak to our Customer Care Team on 0161 838 6600
- Email firstname.lastname@example.org
- Write to us at:
Quadra Claims Services
Please quote your claim reference, which you will find on the letter we have sent to you or your full postal address including postcode.